AVP - Quality Management - Banking Process - BPO

Our client is global MNC who are managing processes across industries. They are hiring for AVP- Quality Management for banking process.

Some of the key responsibilities will include :

- Maintain the quality standards for all transactions for a global banking client.

- Maintain quality management standards and improve quality framework

- Set up and update processes to meet client's expectation.

- Driving continuous improvement projects across the process.

- Up to date with latest developments in process improvement and train the team.

- Lead and manage transaction quality team.

To be eligible for this role you will require :

- 12+ years of relevant experience working in BPO/financial services with strong understanding of global banking processes.

- Experience in leading quality and training teams for banking transaction quality.

- Strong stakeholder management, problem solving and multi tasking skills.

- Six Sigma Certification will be a plus.