AVP - Quality Control - KYC

Job Description

- Act as primary point of contact for Quality Control team

- Manage and allocate monthly quality control checks; evaluate accuracy and monitor status of population; adjust team workload as required; perform post quality end-to-end reviews of sample populations

- Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity

- Help define and closely monitor operational metrics relating to volume, efficiency, and quality measures

- Manage remediation projects / initiatives and report on progress as required

- Ensure all procedures, checklist and process maps are implemented and accurately describe the established processes

- Assess effectiveness of individual completed quality control checks as well as the effectiveness of the overall process and stakeholders

- Conduct root cause analysis within the overall client due diligence accounts approval process lifecycle by identifying & analyzing areas of common defect/issues/themes

- Propose appropriate corrective action plan and best practices recommendations for identified issues through the continuous improvement process (CIP)

- Review Compliance feedback to ensure continuous improvements

- Ensure knowledgeable staff and continuous development plans in place for team(s)

- Assist with the preparation for audits – both internal and external regulatory reviews

- Assist with department projects / initiatives as requested

Required Skills: 8-12 years of experience in KYC and Quality Control

For more details, please contact:

Nina Joy
080 39281680