AVP/Project Manager - Content Moderation/Trust & Safety - BPO/ITeS

Skill required: Content Management - Content Moderation

Designation: Manager

Job Location: Hyderabad

Qualifications: Any Graduation/Post Graduation

Years of Experience: 13-18 years

Roles and Responsibilities :

- In this role you are required to identify and assess complex problems for area of responsibility

- You will need to create solutions in situations which requires an in-depth analysis/evaluation of variable factors

- This will require alignment to strategic direction set by senior management when establishing near-term goals

- Your primary interaction will be with senior management at a client and/or within Org involving matters that may require acceptance of an alternate approach

- Some latitude in decision-making is involved, you will act independently to determine methods and procedures on new assignments

- You will need to flag risks to clients and stakeholders and propose action plans where needed

- You will need to have an innovative mindset to identify improvement opportunities to optimize processes, decrease costs and increase client value

- Decisions that you make in this role will have a major day to day impact on area of responsibility

- You will be managing medium - large sized teams and/or work efforts at a client or within org

- You would require transformation mindset and eye for identifying automation/process improvement opportunities.

- PMO role - driving key initiatives for multiple global projects. responsible for capacity management, attrition management, hiring management etc.

- Identifying issues within end-to-end operations

- Following up with SDLs; on issues & solution implementation Reporting

Candidates must have:

- Strong Excel & PPT exposure

- Very good communication skills

- Program management skills