AVP - Program Management

Only open to candidates with Management Consulting Experience

Role Summary :-

Consult prospective clients in sales cycle on transitions, coach the customer and act as there trusted advisor. Able to work on multiple prospects and stakeholders with working very closely with Function Like HR, Finance, Ops and ensure processes receive adequate support from each function. Ability to work in a global environment is a key

Specific Competence (Essential)

Consultative Skills:

- Consultative selling expertise

- Consulting project delivery - timeline and milestone management, Stakeholder relationship management

- Creative thinking/innovative mind-set

- Drive design and implantation of new seam-less processes

- Internal customer satisfaction with quality of services provided during transition period.

- Excellent communication and presentation skills

- Strong ability to develop and manage client relationships

- Good team player who is dynamic and result oriented

Specific Competence (Desirable)

Financial and Business Results:

- Understanding of operational deal metrics for outsourcing programs

Desirable

- Quality Certification & PMP Certified

Key Responsibilities

- Act as a coach and trusted advisor for the clients in migration journey and sales cycle.

- Manage RFP responses and front end client interactions and discussions in sales stage

- Bring in external perspective and evolving practices in project management, change management as it impacts migration and risk management

- Manage in-bound transition activities on all strategic programs

- Initiate and mobilize the transition project teams across service delivery, operations and enabling functions

- Conduct detailed program planning in accordance with defined service go-live commitments.

- Establish and manage relationships with customer business and project stakeholders.

- Manage expectations across key internal and external stakeholders of the program

- Manage and motivate the transition team for desired levels of performance and deliverable quality

- Identify, evaluate and manage risks through the program lifecycle to avoid impact to timelines and costs.

- Report transition progress at defined intervals to Management teams ( Client and Internal ) for effective governance and timely issue resolution