AVP - Production Support Leader - BFSI

Responsibility :

- The Production Support Leader, is accountable for managing priority incidents, mitigate business risk and drive solution

- Manage problems, get resolution and work on corrective actions

- Effectively managing the existing teams or building efficient teams ground up, teams spread across geographies and implementing "Follow The Sun" model wherever applicable, working across shifts to cover 24 x 7

- Effective function migration, build required competency within the team and manage Risk and Knowledge Transition

- Planning and implementing full-fledged "Business Continuity" for all supported applications,

- Constantly looks for opportunities on Efficiency improvement / Productivity Savings on an annual basis delivering more work with same resources or same work with less resources, reduce TCOA (Total cost of Ownership) for applications.

- Builds efficient Production Support Processes and identifies / tracks / reports Critical Metrics on Production Support

- Pro-actively identifies Audit Issues in applications and processes and implements mitigation / contingency measures

- Recommends and implements, tools, technologies and processes to pro actively identify production issues thereby resulting in reduced impact to the users and reduced down time of the applications

- Performance Management and Retention of the employees, building a motivating and fair employee environment resulting in high level of performance of the teams

Requirements :

- Education Qualifications: B-Tech, MBA eng

- Experience : 17+ years

- Must have excellent oral and written communication skills.

- Has managed big teams of more than 100 + employees

- Owned and supported 100+ applications across Banking domain

- Experience working in Wholesale banking technology (Payments, Credit, Treasury)

- Hands on exposure and deep knowledge with technologies like (Midrange and Mainframe technologies like Jave, Oracle, CICS, DB2, UNIX)

Desired Skill :

- Nice to have tech skills - DWH concepts, Informatica Development, Pegasystems

- Has very strong experience in Quality Practices such as Six Sigma (D)

- Work with Sr management and stakeholders to identify problems, suggest solution and implement improvements.

- Ability to communicate well to other members across the verticals.

- Experience with ITIL framework

- Experience with automation and simplification of tasks.