AVP - Process Excellence - US Mortgages Business

People applying should be at level of Director from BPO Background - US Mortgage Experience- Preferably Originations

Roles and Responsibilities -

- PEX Leader will be responsible to drive process improvements / reengineering across Originations & Servicing line of business

- Institute an appropriate measurement system for the business to drive business imperatives

- Identify improvement opportunities and drive them to closure

- Drive process improvement culture (covering lean, six sigma, automation and analytical mind-set) in the business

- Identify opportunities where FSL can support its clients to help them digitise operations

- Provide strategic transformational solutions for clients to increase wins (top line) through Process Analysis and assessments towards automation and other appropriate digital solutions to enable Digitisation of operations

- Work with delivery teams to ensure flawless delivery of programs and expand footprint within existing engagements

- Use skill and judgment to influence and engage with senior stakeholders across the business to put forward compelling business cases and drive transformational change

- Stay current with evolving trends and technologies within the space and maintain a pulse of the market

- Work with senior executives, peers and partners and build their trust to bring focus on obtaining mutual success