AVP - Process Excellence & Transformation - Banking BPO

Client : A banking BPO

Job Description:

- Experience in process experience and quality.

- Drive Transformation initiatives across BPO organization

- Strategize, develop and deploy yearly transformation plan for BPS

- Manage Transformation programs and projects for clients

- Participate in PIBS process assessment and provide thought leadership to transformation solutions

- Establish Transformation knowledge base in knowledge management portal

- Identify resource requirements, on-board resources and assign roles & responsibilities

- Conduct performance reviews, appraisals and provide feedback

- Develop and execute succession plan, competency development plan for the team

- Organize transformation seminars/conference sessions

If the above JD suits your requirement kindly share your CV with the following details:

Current location:
Ready to relocate to Mumbai:
Educational Qualification (Subject - % - University – Year):
Please Specify if Graduation Part-time:
Experience in transformation:
Please specify the domains handled:
Total exp:
Span of control:
Current Company:
Current Designation:
CCTC (Fixed + variable):
Last month Salary Drawn (Gross/ Net):
ECTC:
Notice Period:
Date of Birth:

Shelly Chaudhry
http://in.linkedin.com/pub/shelly-chaudhry/12/457/a11
Wizecareers Consultants
9703957543