AVP - Process Excellence - Healthcare

- This Leader will be responsible to evaluate and redesign the quality management system for the business unit

- Drive process improvements / reengineering across the business

- Institute an appropriate measurement system for the business to drive business imperatives

- Manage call monitoring process, monitor performance according to agreed standards and take necessary action to communicate/advise/assist according to performance levels

- Manage improvement action plans for agents and process by providing specific performance feedback both positive and corrective

- Identify improvement opportunities and drive them to closure

- Drive process improvement culture (covering lean six sigma, digital and analytical mind-set) in the business

- Identify opportunities where org. can support its clients to help them transform operations

- Provide strategic transformational solutions for clients to increase wins (top line) through Process Analysis and assessments towards automation and other appropriate digital solutions to enable Digitisation of operations

- Work with delivery teams to ensure flawless delivery of programs and expand footprint within existing engagements

- Use skill and judgment to influence and engage with senior stakeholders across the business to put forward compelling business cases and drive transformational change

- Stay current with evolving trends and technologies within the space and maintain a pulse of the market

- Work with senior executives, peers and partners and build their trust to bring focus on obtaining mutual success

- Ensure data compilation, report generation and accompanying analyses are completed and provided to the senior management in a timely manner