AVP/Principal Consultant - Client Operations & Services - Retail Banking

Role Designation : Lead - Client Operations & Services

Responsibilities :

- Prepares the annual budget and business plan

- Prepares internal and external governance model

- Conducts periodic reviews

- Conducts monthly financial review

Work Experience :

- Exposure of managing voice & Non voice in the Retail banking / Cards / Mortgage domain, and functions like Customer Service, Collections and Disputes resolutions etc.

- Should have experience in managing fairly a large team of at least 150-200 FTE

- Experience of managing financials of the engagement

- Client Management

- People Management (Senior Professionals)

Educational Requirements (Must have) : MBA with at least 10 years of Experience, OR Graduation with at least 12 years of Experience