AVP - Platforms - Education Firm

This position has platforms solutioning and implementation responsibilities, as part of the Tech organisation a. The portfolio of projects includes responsibility of implementation & sustenance of CRM, Supply Chain, Finance & HR solutions including Bitrix, Zoho, Tally, Darwinbox and other solutions as needed for the organisation.

Responsibilities - 

- Provide leadership, direction, and project management for platform investments to ensure successful delivery and operations.

- Ensure all platform applications meet the requirements of the businesses and their processes.

- Partner with project delivery teams to ensure adherence to common process and definition of new processes.

- Define, maintain, and manage architecture models, frameworks and artifacts (e.g. current and future state application architecture diagrams, data models, etc.).

- Contribute to solution scoping and effort sizing with cross-functional teams.

- Lead efforts for new platforms selection including development of RFI/RFP, review and evaluate commercial software solutions, lead proof of concepts and development of evaluation matrix through final recommendation, including hands-on execution where needed.

- Identify partners & consultants to implement & support the solutions as needed and setup review & governance mechanisms with the partners.

- Conduct formal customer reviews during project execution and project completion coupled with ongoing support/optimization reviews to confirm satisfaction and ongoing ROI growth.

- Maintain and apply a strong knowledge of the business and regional/global processes to develop solutions.

- Provide leadership and subject matter expertise in the evaluation, design, planning and deployment of emerging solutions to drive exceptional experiences and increased productivity and growth

- Partner with Business Partners and other solutionists to identify functional and business needs and target emerging solutions.

- Document architectures for platform and development teams

- Ensure that the appropriate HUE tools/concepts including but not limited to wireframes, prototypes, stakeholder mapping, touch point analysis, and / or journey mapping to deliver exceptional experiences on all products, systems, and services

- Ensure alignment and support of all critical systems relative to security and data privacy policies and standards inclusive of accessibility, vulnerability and website inventory management.

- Partner with IT functional, business, and infrastructure leaders to establish lifecycle governance of technology in conjunction with application roadmaps.

- Serve as a liaison to the solution operations team(s) to document and facilitate successful implementation of solution

- Advise and create methods to improve technical solution processes

- Direct experience with product development in an enterprise setting, leveraging modern technology stacks and cloud based systems such as AWS, AEM, Mule and Salesforce.

- Experience leading / managing an enterprise development work stream involving several systems, teams and user profiles.

Requirements - 

- MBA or equivalent masters degree

- Bachelor's degree: Computer Science, Engineering, Marketing, Finance or related field

- Minimum relevant of 8-10 years in implementing CRM & supply chain platforms

- 2+ years of experience architecting solutions in Zoho