AVP - Persistency/Retention - Insurance

Responsibilities:

- Managing the Retail renewal activities for the organization and generating new and improved opportunities for sales through the same increasing the renewals rates to the next level

- Ensuring all metrics are driven to increase the renewal though upsell, engagement with Advisors, building process efficiency

- This role would involve cross function working - Sales, Ops, finance and the other key stake holders

- Strong on partner engagement - Distribution partner ,distributors

- Device long term and short term retention strategies for the organization's products and services to generate new and sustainable business leads

- Design strategies to optimize call center activities, explore opportunities for up-sell, cross-sell, support lead generation for the sales team, ensure leads are effectively passed on to respective channel

- Support the respective channels sales team in improving sales through effective use of online/tele-marketing platforms to reach prospective clients

- Responsible for strategizing, guiding and driving the team in achieving free-look retention numbers

- Ensure achievement of renewal/retention targets across assigned channels, monitor progress and take corrective action as required

- Manage all complaints that has been lead due to renewals

- Ensure compliance to the regulatory guidelines, timely and accurate regulator reporting

Execution - Renewals

- Takes stock of the P&L across assigned channels, portfolio management of books built by designing cross-sell, up-sell campaigns, drive profitability

- Guide the team to maintain and increase retention/renewals, persistency across assigned channels to build stickiness with the customers

- Lead & develop the team to achieve sales, retention and efficiency is process building objectives

- Mentor, provide operational leadership and technical guidance to the team, thereby developing a strong and competent team

- Conduct effective performance appraisals for the team and identify training needs, manage attrition

- Ensure availability of backup resources for self and critical team members

Requirements:

- Post Graduate / Graduate with 10 years+ experience in leading retentions / renewals in Insurance Industry.