AVP - Persistency - Life Insurance company

PURPOSE OF THE JOB

To meet persistency collection targets assigned through managing branch operations and sales. Deliver on key large scale projects of the functions on individual effort

DUTIES & RESPONSIBILITIES :

Main duties, tasks and responsibilities of the role :

- Study & understand products, customer behavior and historic trends and arrive at the persistency numbers for the year based on historic trends.

- Ensure drill down monthly, renewal, revival etc so that the targets set for relevant teams to influence with defined ownerships

- Ensure regular updates /scoreboards to the teams on achievement

- Key Alerts on the regional / zonal trends and highlights - constant interaction with branches /field /customers and take feedback and suggestions from the field for enablers

- Execute/ Implement strategic initiatives to boost persistency levels

- Monitor all initiatives taken and campaign launches with Measures

- Study and present the Targets Vs actual with reasons for Achievement /Short fall with action planning to ensure targets

- Manage the Overall Persistency Team & Expectations thereof

- Lead Strategies and optimize existing processes at the Call Center

- Understand and effectively manage entire Call Center - Persistency Unit.

- Provide regular update and ensure proper planning to ensure effective handling of in process/policies /products of HDFC SL

- Conduct regular internal checks to critically evaluate the performance

- Ensure Compliance to all legal and regulatory norms

- Manage the overall productivity of call center and maintain key data and reports at regular basis.

- Handle all escalated queries and communication for persistency with success ratios maintained. Identify process gaps and plug process gaps from a long term perspective

KNOWLEDGE:

- Updated with insurance products, regulations. Efficient in handling MS Office, (Excel, Powerpoint and Word) Life Asia, Wonders, Cognos, forecasting and trend analysis

PROFESSIONAL EXPERIENCE :

- Total 8 yrs experience with minimum 3 yrs experience in leading team

- Experience in Life Insurance or banking collections for atleast 5years & 3 years managerial experience

Additional Criteria : Handled branch operations, hub operations or done sales for atleast 3 years