AVP - Operations - Pension - Insurance

Mandatory Ask:

- Experience 15-20 years

- 10 + yrs in people management

- Currently a Sr manager or AVP

- Mandate experience in UK pensions.

Preferred :

- Candidates with experience in Pension Admin role in DB, Transfer in and transfer out, Retirals and Debt management specialist, Payroll Processing experience.

- Should be ok with UK shifts.

- Should have managed managers with min span of 250 +

Process Management & Improvement

1) Drive & achieve productivity enhancements.

2) Own weekly/monthly management reports & highlight relevant gaps &/or concerns.

3) Responsible for scoping, identifying new areas of work.

4) Oversee migration & stabilization of new processes.

5) Periodically review process & regulatory requirements and ensure compliance.

6) Review FTE requirements, shift plans & capacity planning.

7) Initiate, Execute & Facilitate process improvement initiatives/projects.

8) Lead Org wide projects across locations.

9) Integrate domain knowledge & business understanding to create superior solutions for the client.

10) Must clear at least one certification a year.

1) Conduct regular meetings with process managers & resolve concerns.

2) Should have managed Managers.

3) Conduct skip level meetings with team members & resolve escalations.

4) Own rewards & recognition schemes for assigned processes/teams.

5) Oversee L&D trainings for self & process managers.

6) Oversee staff domain certifications.

7) Ensure completion of process certifications by all staff (Process managers, Team leads & associate) within pre-defined timelines.

8) Liaise with recruitment team for recruiting new team members.

9) Identify & facilitate movements within the division for Process Managers.

People Management:

Customer Service & SLA Delivery:

1) Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes.

2) Manage client relationships and escalations.

Strategic Initiatives

1) Explore opportunities to move processes to the GSC satellite office.

2) Participate in special projects/organization wide initiatives.