AVP - Operations Delivery - Enterprise Computing

Who are the key relationships for this role:

IT Leadership and Partner, Tower Leads Infrastructure and Application, Billing, HR, legal teams etc.

What are the minimum prior qualifications to be an applicant for this role:

Bachelor's degree in Computer Science or equivalent subject

Overall 13-14 years of work experience in Enterprise Computing with 4-5 years in Operations role spanning across EC. Should have SME knowledge in either Microsoft platforms with Virtualization or Unix with Database / Middleware as core technical skill.

Specific competences ( Essential)

- Expertise/SME skills in one of the computing domains like Windows with Virtualization or Unix with Database / Middleware of which at least 4-5 years must have been in Governance, leading geographically dispersed teams, and dealing with international stakeholders.

- Should have deployed critical projects pertaining to above stack combination at Enterprise level

- Experience in designing and implementing a Vendor Scorecard, planning and conducting Vendor Review meetings and tracking action items to closure.

- Strong negotiation and analytical skills with experience in using Excel and

- Flexible to accommodate time-zones as teams are geographically dispersed

- Excellent interpersonal, leadership and communication skills

- Ability to work both independently and in various team settings

- Ability to work under pressure with a strong sense of setting priorities

Specific competences (Desirable)

- Certification in core SME skills will be preferable

- Working knowledge of cloud platforms like AWS or Azure

- Knowledge in Application area would be an added advantage.

Key Roles and Responsibilities

- Contract Governance ensuring the deliverables of outsourced partner like SLA, billing, resourcing etc.

- Manage fortnightly reviews for complex IT implementations across multiple towers including applications, products etc.

- Needs to manage relationship and resolve dispute if any between internal and partner stakeholders

- Coordinate Steering committee with Leadership from both G and partner

- Drive Service improvement projects across towers in partnership with internal and partner teams

- Explore opportunities to reduce the managed services costs with involvement of partner teams