Who are the key relationships for this role:
IT Leadership and Partner, Tower Leads Infrastructure and Application, Billing, HR, legal teams etc.
What are the minimum prior qualifications to be an applicant for this role:
Bachelor's degree in Computer Science or equivalent subject
Overall 13-14 years of work experience in Enterprise Computing with 4-5 years in Operations role spanning across EC. Should have SME knowledge in either Microsoft platforms with Virtualization or Unix with Database / Middleware as core technical skill.
Specific competences ( Essential)
- Expertise/SME skills in one of the computing domains like Windows with Virtualization or Unix with Database / Middleware of which at least 4-5 years must have been in Governance, leading geographically dispersed teams, and dealing with international stakeholders.
- Should have deployed critical projects pertaining to above stack combination at Enterprise level
- Experience in designing and implementing a Vendor Scorecard, planning and conducting Vendor Review meetings and tracking action items to closure.
- Strong negotiation and analytical skills with experience in using Excel and
- Flexible to accommodate time-zones as teams are geographically dispersed
- Excellent interpersonal, leadership and communication skills
- Ability to work both independently and in various team settings
- Ability to work under pressure with a strong sense of setting priorities
Specific competences (Desirable)
- Certification in core SME skills will be preferable
- Working knowledge of cloud platforms like AWS or Azure
- Knowledge in Application area would be an added advantage.
Key Roles and Responsibilities
- Contract Governance ensuring the deliverables of outsourced partner like SLA, billing, resourcing etc.
- Manage fortnightly reviews for complex IT implementations across multiple towers including applications, products etc.
- Needs to manage relationship and resolve dispute if any between internal and partner stakeholders
- Coordinate Steering committee with Leadership from both G and partner
- Drive Service improvement projects across towers in partnership with internal and partner teams
- Explore opportunities to reduce the managed services costs with involvement of partner teams
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