AVP Operations  - This company is the first and the most widely used platform for customers to connect with brands in India leveraging technology and on path to be the biggest and the best platform within the industry to provide these services.   - We have a robust product that has drawn over 125 cr. investment from topmost investors (sequoia capital) which is only a testament to the fact that we are creating and penetrating an unexplored market for our products and services while helping both brands and consumers like you and me. Here is a sneak peek into our culture.  We are looking for AVP, Operations to manage our Brand Experts division.   Key Responsibilities :   - Ensure adherence to operational processes for maintaining quick turnaround and high CSAT scores. We love Zappos Customer service and benchmark ourselves against that   - Monitor the quality standards of the team and real time service levels   - Identify root causes for non-achievement of service level guidelines and develop solutions   - Set the direction and culture of the team by managing individual and team performance expectations and goals   - Conduct weekly review meetings with managers and handle the concerns of people on floor   - Review and analyze performance reports against targets on a weekly/monthly basis and help the managers in achieving their goals   - Manage and drive staffing plans, attrition, cost analysis, schedules, quality initiatives, process change initiatives as required   - Participation in the hiring and training of Managers, TL's and Executives.   - Ensures employees growth & development, set priority, drive motivation & engagement for employees   Requirements :   - Post graduate degree from a reputed business school   - Minimum 5 years of work experience handling operations in new age start-ups which involve call center and handled a team of at least 500 members   - Demonstrated excellent team handling skills in the past   - Developed operational processes from scratch   Core Competencies :   Decision making : Clearly defines problems, identifies all the facts and available alternatives. The candidate should be able to take speedy decisions.   Customer Focus : Cultivates a customer-centric culture in the organization. We are mad about WOWing our customers and we need you to ingrain that in the team   Coaching and mentoring : Invests time in coaching and mentoring for professional development of employees. Provides constructive feedback and help each individual to leverage their unique strengths.   Communication : Communicates clearly and fluently to create understanding and co-operation between different teams. Actively listens to people to understand and seek feedback.   Team Leadership : Shares a clear vision of the company with employees. Motivates and influences people to attain team goals. Develop clear roles for employees, set challenging goals and held them accountable.   Ownership and Accountability for Results : Drives himself and others to achieve desired results. Reviews and monitors progress with course correction to ensure success. Constantly raises the bar after each achievement.

Bangalore

AVP - Operations - Customer Service 

AVP - Operations - Customer Service  ,Job Description for AVP - Operations - Customer Service  in Wenger & Watson Inc. in  Bangalore for (9-14) years of experience. Apply Now!

Job Description for AVP - Operations - Customer Service  in Wenger & Watson Inc. in  Bangalore for (9-14) years of experience. Apply Now!