AVP - Mortgage Operations - BPO/ITeS

AVP - US Mortgage Operations

- Should have 15 years experience in US Mortgage Operations /Mortgage Servicing. Good understanding of US Real Estate, Mortgage, Residential Mortgage Servicing, loan agreements and documentation. Should have handled a team of minimum 50 people.

- Should engage team members, their performance management, career development, coaching, hiring, mentoring, and succession planning.

- Manage Attrition, succession planning and over all efficient workforce management. Should manage day-to-day operations and delivery and resolve problems/challenges. Identify controls and mitigate ops loss. Responsible for planning, coordinating and collaboration with onshore partners.

- Maintaining client Service Level Agreement Standards & client satisfaction.

- Good negotiating skills, good discipline,

- knowledge of domain and process expertise. Must have excellent verbal, written, and interpersonal communication skills. Advanced Microsoft Office skills.

- Should be able to use lean and six sigma tools.

- Should be flexible to work in night shifts