AVP - IT Infrastructure/Service Delivery/IT Security - BFS

Sr. Key Responsibilities % Importance of Responsibility % Time Consumed

1. Operations & Documentation

- Managing the Capacity planning, Disaster recovery, Ensuring compliance to the wintel platforms

- Managing the current Wintel Infrastructure & supporting Infrastructure application

- Maintain an updated list of documents related to process and SOP's for the end user. Periodic updation of the documents

2. Vendor Management

- Vendor Management and ensuring that the Weekly and monthly review with the Vendor.

- Working with the vendor to ensure that all end users issues are resolved to satisfaction.

3. Incident Management/ Problem Management / Change Management process adherence

- Work with the vendors and issues are resolved within SLA's.

- Do comparative study and analyse trending data and identify potential areas/ issues by proactively working with the Problem management team

- Work with Vendors and raise relevant Change Management related to end users

4..Routine Operations Management

- Work with other support groups and vendors to provide seamless support to customers.

- Monitor, analyze and address reliability and performance issues.

- Analyze problems, develop creative solutions and assess risks/benefits.

- Develop strategies for resolving them and preventing future occurrences.

- Work with 2nd level support group to assist with application design/development/upgrade testing and implementation.

- Assess and address compliance with applicable IP Policies, Standards and Technical controls.

5 Security policy adherence and compliance.

6 New infra./ app. release management

- Ensure smoother rollout of new applications from end user perspective which includes.. CMDB updation, SOP, training, technical documentation etc.

Qualifications and Experience Requirement

Qualifications

Essential - Graduate minimum in IT, Post Graduate preferred.

12+ years in similar domain