Lead Consultant at XL Recruiters
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AVP - IT - End User Support - BFSI (10-20 yrs)
- Experience with end user support, desktop support, and technical skills around Windows OS & Office365 and various end user collaboration tools like Zoom, Teams etc.
- Experience working in a busy environment under pressure dealing with colleagues or customers that require help, advice and IT technical support in dynamic end user environment IT Service Management, IT End User or IT operational support experience desirable.
- Experience of communicating, managing and influencing business colleagues and stakeholders at all levels including VIP customers.
- Experience providing IT technical support in a windows environment working with desktops, laptops, tables, telephony solutions & smart phones.
- Demonstrable understanding and familiarity with concepts surrounding quality of service, service level management and service delivery.
- Experience of working with 3rd party suppliers in order to fulfil customer needs.
- Knowledge of the ITIL framework (or equivalent), the IT support lifecycle, associated methodologies and their practical application & relevant certification must
- Knowledge of Service desk and other relevant IT Service Management toolsets desirable.
- Experience working with Systems Thinking model and approach working