AVP - Investment Banking Operations - BFS

We have an urgent opening with a leading financial organization

Designation : AVP-Investment Banking-Operations

Location - Gurgaon

Responsibilities :

Operations Management

- Handle the Daily deliverable of processes as per the SLAs

- Overall governance and control management

- Escalation and Risk Incident Management

- Presenting various monthly MIS reports pertaining to process/productivity

Process Management :

- Mapping business requirements and coordinate in developing and implementing processes in line with the pre-set guidelines and business expectations

- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level

- Handling due diligence and end to end migration of processes

Team Management :

- Framing work direction and career planning for reportees (direct and indirect)

- Managing team functions viz. performance appraisal, training, etc.; developing & retaining talent

- Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets

- Formulating training programs to suit the dynamic environment & enhance efficiency

Customer Relationship Management :

- Mapping with the right client's stake holders, identifying expectations and formulating solutions to meet the requirements.

- Delivery of Business reviews with the process stake holders

- Highlighting in house capabilities to the client for expansion of account footprint

- Overall delivery of contractual requirements

- Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs for their services.

Reetika