AVP - Internal Communication - BPO

Purpose/Essence of the role:

Developing and implementing strategies for communication programs; Developing systems and research plan to identify communication needs of various employee segments; Creating and sustaining internal communication media like intranet, newsletter, blogs, chats, town halls, web casts, films in order to maintain and enhance company image, employer brand and best in class employer status; effectively planning and implementing internal communication and enhance company's communication strategy WITHIN the guidelines, policies and norms of Infosys Technologies

Responsibilities:-

- Internal Communication- Develop and implement strategies for communication programs in order to maintain and enhance company image, employer brand and best in class employer status.

- Define Service-technology market strategy - Develops systems and research plan to identify communication needs of various employee segments Benchmarks latest communication platforms internationally in order to effectively plan and implement internal communication and enhance company's communication strategy

- Research - Provide direction to Alliance Manager on financial/commercial models and work with Key Solutions/Platforms Head in building integrated financial models for key solutions based on alliances products, review and provide guidance to Alliance Manager in developing alliance value proposition, Infosys differentiator in order to build win-win alliance business plan

- Employee Engagement- Build a strong sphere of influence among employees to communicate effectively. Continuously engages with employee base to understand culture and history in order to deliver messages in proper context and to achieve full value in communications

- Executive Relationship- Develop strong relationship with executive council, develop communication strategies in order to assess opportunities for enhancing communication and support members of the board in their communication with external and internal segments

- Communication Calendar- Developing calendars of key messages in order to ensure consistent, relevant and timely delivery of internal communication material and to avoid message conflicts

- Internal Media - Create and sustain internal communication media like intranet, newsletter, blogs, chats, town halls, web casts, films in order to leverage and continually communicate with audience.

- Operations & Execution- Handle operational delivery of communication as needed. Leverage technology and outsourcing in order to increase reach and enhance effectiveness

- Change Management- Act as a consultant to the change, advice on communication plan and rolls out communication; Make strategic communication interventions during the change in order to inform, enable and engage the organization during the change and to enable effectiveness

- Team handling - Ability to manage a team through planning work, assigning responsibilities, supervising output, giving guidance, coaching team members, mentoring and tackling dynamics and issues of a team in order to ensure team effectiveness

- Client interaction - Identify opportunities to brand the company in the eyes of the employers; Leverage internal brand with external media in order to increase "branding" internally and to leverage employer brand externally.