AVP - Inside Sales - BPO/KPO

Purpose of Role:

- The Inside sales Head need to ensure that the high standards of the organization are maintained and enforced when necessary.

- This position requires someone who is an expert in the industry, as he/she will have to handle tasks that will require in-depth know how of the prevailing trends.

- An important skill that needs to be possessed by this individual is the ability to effectively transfer and communicate his/her thoughts and ideas, and also to influence others.

- This is an ideal position for someone who enjoys working in demanding and challenging environment.

Key Responsibilities:

- Develop well targeted strategies and sales plans

- Drive & achieve productivity enhancements to DRIVE THE BOTTOM LINE.

- Ongoing process/productivity improvement, ensuring high levels of customer delight!

- Responsibility for 24x7 Operations Management - identify bottlenecks in service delivery and propose effective solutions to eradicate the same.

- Delivering business results in line with operational targets & drive service level metrics

- Responsible for people development including ongoing training, skill building and deployment.

- Motivating the sales team to achieve the best results possible.

- Discover individuals with exceptional skills, train, and bring them on board in the team.

- Identifying key areas for improvement in the sales process.

- Spotting market opportunities for new customers.

- Develop strategies for the allocation of resources for the achievement of given quota

- Ensure the consistent implementation of effective sales processes for optimum performance and success of the organization

- Develop effective benchmarks for optimum team performance

Desired skills and expertise:

- Strong organizational skills

- Excellent communication skills

- Good interpersonal skills

- Good negotiating skills

- A strong understanding of business practices and industry trends

- Ability to multi-task and adapt to change

- Ability to influence people

- Exceptional business closing skills

- Ability to effectively manage budget

Background:

- Previous experience of successfully managing large operation of inside sales teams ideally from a similar industry.

- Professional sales training would be a strong advantage.

- Proven track record of achieving targets and driving sales growth in a business.

- Strong leadership skills and an ability to inspire sales teams.

Interested and suitable candidates are requested to apply with their updated resume mentioning their current / expected CTC and notice period.

Please note, no relocation allowance will be provided for the outstation candidates.