AVP - HR Shared Service - Investment Bank

- Should possess strong process knowledge of HR processes

- 8+ years of relevant experience

- Prior experience in handling teams preferably in banking or HR space

- Excellent knowledge of Excel

- Strong analytical approach to collate data, draw inference and present with recommendations along with action plan

- Open to work in 24- 5 environment including night shifts

- Strong feedback skills

- Self-driven

- Ability to plan and organize

- Able to logically prioritize tasks and work schedules in advance

- Manages own time by concentrating on key tasks

- Ensures processes and control are aligned with established procedure ( SOP's ), protocols

- Has a good understanding of the business and demonstrates a clear knowledge of the interconnection between different processes

- Understands basic business vocabulary/HR glossary

- Is able to suggest potential improvements in productivity/efficiency in processes

- Preventive than reactive

- Solution oriented

- Manage workload through equal and efficient distribution.

- Ensure adherence to all operational targets i.e., NSS, SLA and internal quality

- Analyze the reasons for misses and ensure timely action. Perform detailed RCA with strong preventive controls.

- Ensure efficient internal controls through 4-eye check, SOX report, trainee performance review and issue log analysis

- Regular review with stakeholders with data.

- Must ensure zero escalation.

- Drive continuous improvement.

- Establish synergy across work streams which have direct upstream or downstream link to his/her primary workstream

- People Management: Conflict management, internal assessments, leave planning (adherence to banks guidelines), Contain attrition and Coaching

- Regular performance review. Highlight to immediate Line Manager of any potential issues.

- Must understand Banking industry. Or thorough knowledge of KPO.