AVP/GM/Delivery Manager - Operations - Insurance

AVP/GM Delivery Manager-Operations (Insurance)

Mandatory skill :

1. Candidate should have experience in loans, mortgage, claims or insurance experience .

2. Prior work experience in UK/US P&C Insurance domain will be an added advantage.

3. Minimum ten years of experience in the ITES sector

4. Minimum four to five years of experience in a managerial role

5. Should have managed manager/TLs - (direct and indirect reportees) TM - including associates span which should be min 250+

Roles & Responsibilities :

Process Management & Improvement:

1) Drive & achieve productivity enhancements.

2) Own weekly/monthly management reports & highlight relevant gaps &/or concerns.

3) Responsible for scoping, identifying new areas of work.

4) Oversee migration & stabilization of new processes.

5) Periodically review process & regulatory requirements and ensure compliance.

6) Review FTE requirements, shift plans & capacity planning.

7) Initiate, Execute & Facilitate process improvement initiatives/projects.

8) Lead Org wide projects across locations.

9) Integrate domain knowledge & business understanding to create superior solutions for the client.

10) Must clear at least one certification a year.

People Management:

1) Conduct regular meetings with process managers & resolve concerns.

2) Conduct skip level meetings with team members & resolve escalations.

3) Own rewards & recognition schemes for assigned processes/teams.

4) Oversee L&D trainings for self & process managers.

5) Oversee staff domain certifications.

6) Ensure completion of process certifications by all staff (Process managers, Team leads & associate) within pre-defined timelines.

7) Liaise with recruitment team for recruiting new team members.

8) Identify & facilitate movements within the division for Process Managers.

Skills and Competencies :

1) Must have experience in managing a span over 50 team members.

2) Well versed with the application of process improvement tools.

3) Should have done at least 1-2 transitions.

4) Should have been part of Process Improvement projects (Green Belt, Lean, re-engineering projects).

5) Related industry certifications.

6) Strategic Thinking.