AVP - Global QA - Debt Buying/Recovery

A Leader in Consumer Debt Buying and Recovery firm is looking for AVP - Global Quality Assurance for Gurgaon location;

Salary : 22-24 Lacs;

Work Exp : 8-12 years;

Key Skills :

- Develop and implement quality management strategy and plans, including resource, systems, timescales, financial budgets, to support, contribute, and integrate with the organization’s annual business plan and long term strategy.

- Develop and maintain systems to establish standards relating to compliance processes. Monitor & report performance according to agreed standards and take necessary action to communicate/advise/assist to operate at desired performance levels.

- Develop, maintain & audit QA policy, procedures & processes

- Report on changes in standards (internally and externally initiated). Establish and implement necessary communication strategy for the improvement and awareness of quality issues across all business lines.

- Partner with Legal & Compliance teams to monitor changes in legislation and accreditation standards, drive QA Compliance testing. Provide assistance to external auditors as requested.

- Develop & drive a robust interaction model to enable liaision with key customers and suppliers with a view to achieve balanced and collaborative decisions that impact business quality strategy & performance

- Actively partner with external partners and Enterprise Risk Management (ERM) to understand industry best practices and ensure process meet the audit criteria of Encore and industry standards.