AVP - Global Market Operations - Investment Bank

As part of the Global Market Operations target operating model, We have created a Shared Service for Operations processing in the Operation Hub in Bangalore, India. The SSO supports multiple products and legal entities and the aim is to provide end to end processing within the SSO. The SSO is organized geographically and by product which mirrors the structure of Global Market Operations. In addition there are other support functions including People Development, Business Risk Control and Training

- Reporting to the VP for GBM Asset Services, the role holder will provide leadership and operations management expertise to the Asset Services operations for Global Market Operations (HBEU, HBAP and HBFR) in Bangalore and drive the Strategic Projects and efficiency initiatives for Asset Services in Bangalore. In addition the role holder will be required to actively contribute to the Asset Services harmonization's initiative for SSO Bangalore.

Operational Effectiveness & Control :

- To ensure control measures/checkpoints are established to scrutinize exceptions/errors to prevent any operational losses and reviews on these measures are constantly performed. Procedural changes/new initiatives are reviewed, fully communicated to and implemented.

- To ensure strong internal audit and staff feedback mechanisms are in place to prevent potential frauds/losses.

- Plan for effective cross training taking into account the Global Contingency requirements, Staff Banding progression and Operational requirements and striking a balance among them.

- Ensure - Knowledge retention in the section by reinforcing concepts through continuous staff training. (To address the effects of attrition)

- Ongoing monitoring and review of workflow and priorities are in accordance with procedures.

- Procedural changes/new initiatives are reviewed, agreed with the business area, fully communicated to staff and implemented.

- Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary. Carry out effective Operational Risk Assessment by monitoring and implementing risk mitigating plans.

- To support Business Continuity Plan (BCP) by implementing the changes and adhering the BCP Group guidelines as well as Global Market Operations BCP guidelines.

Leadership & Business / Function

- Lead and manage a team of approx. around 30+ in SSO Bangalore focused on Asset Services for Global Market Operations (HBEU, HBAP and HBFR)

- Work closely and collaboratively with business partners other departments including Asset Services, Business Risk and Control Management & Product to provide solutions to clients. Actively collaborate with other Asset Services teams to create a standardized process within SSO.

- Identify, implement and drive process reengineering and change initiatives to improve efficiency, reduce operational risks and reduce errors.

- Cultivate a very client focus culture, grow productive teams and build leadership within the teams

- Implement projects assigned by Senior Management from time to time

- Responsible to maintain key relationship with business partners and product teams in SSO.

- Ensure that the most appropriate organizational structures, systems, work flows, procedures and controls are utilized in support of the department activities.

- Contribute to the implementation of market driven changes as necessary to realize efficiency and cost benefits, reduce risk and to reflect product development.

- Review and improve the operational processes in partnership with the Change team in order to produce maximum process efficiencies.

- Ensure staff are adequately trained to support all of the departments activities within area of responsibility

- Develop relationships with colleagues across GB&M business areas to ensure the department's business and system solutions are supported and implemented in accordance with given timelines.

- Ensure that Global Market Operations develops and consistently maintains a premier quality reputation, internally and externally, the departments services.

- Contribute/propose amendments to the business model, as appropriate, to meet changing market and business circumstances.

- Apply in-depth knowledge of the securities market and associated market infrastructure.

Customers / Stakeholders :

- Drive rigorous and customer centric initiatives to increase Quality awareness in the team.

- Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.

- Problem situations are proactively identified, resolved and escalated. Appropriate action is taken to prevent recurrence.

- Management Information, other required data and communication are completed accurately and supporting statistics/reports/returns are presented within agreed timescales.

- Escalation of issues/concerns including breaches, errors, losses, near misses and other issues in a timely manner and in accordance with defined escalation procedures.

- Ensure queries are resolved in accordance with Global Market Operations internal policies and regulatory guidelines.

- Customer related data are handled in accordance to DPA and the Group Risk and Compliance standard.