AVP - Finance Operations - BFSI

AVP - Operations

Position - AVP Operations

Location - Delhi

Years of exp - 7 to 15 years

Mandate skills - Digital lending experience, Credit operations, unsecured lending, Loan operations, retail assests.

Roles and Responsibilities:

1. Develop, assess, and implement financial objectives and operational policy;

2. Act as key advisor on resource enhancement ,operational policy, providing guidance, education, and training.

3. Oversee and assist management with annual budgeting,

4. Works towards reducing cost and in resource allocation.

5. Utilise metrics to assess and drive operational performance, ensuring objectives are met.

Principal Accountabilities:

1. BAU Planning:

- Drive overall operations, design SLAs, TATs to reduce the error rate and keep within the agreed benchmark

- Set up processes for the digital lending business and enjoying hands on experience in managing LOS, Virtual Assistant, Salesforce Service cloud and Customer Insights

2. Stakeholder Management & New Channel Partner Onboarding:

- Identify the needs of the channel partners and help them design processes to support business between both the organisations.

- Design new processes to improve the interaction of systems from process point of view to reduce the lapse in the overall process.

3. Integrations:

- Identify the needs of the channel partners and help them design processes to support business between both the organisations.

- Collaborate with Business, Compliance, Risk and Technology functions and responsible for GL control and regulatory reporting for the Consumer Business

- Monitors Surveillance across Fintech Partners from KYC and AML perspective and helps in process innovation to reduce cost and faster addressal of the customer's need.

- Design and innovate existing process within the department to identify and implemented technology that can push towards paperless journey for the customers experience.

5. Vendor & Cost Management:

- Ensure cost control through an ongoing business process re-engineering projects, increased productivity, and vendors re-negotiations wherever changes are required.

- Analyze internal staff costing to control expenses and for better manpower planning.

6. Team Management:

- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance

- Guide & train the team on new process and integrations to increase efficiency and output.

- Support team on Skill improvement wherever required.