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13/07 Jayashree
VP-Talent Acquisition at Jaden Executive Search

Views:778 Applications:189 Rec. Actions:Recruiter Actions:189

AVP - Digital Product Manager - Bank (3-9 yrs)

Mumbai Job Code: 1124859

Our desk is focusing on broadly three aspects -

a) Transforming customer/RM front end interface to give best in class digital experience;

b) Process Automation of various internal process and operations;

c) Maintenance and adoption of all existing digital products.

While broad JD would be same, I would want one with more experience of product management from wealth fintech (like IndWealth, Cube, PayTM Money, etc) or digital teams of bank/securities firms. For second one I would prefer someone with understanding of processes and process re-engineering.

Below is JD for the same -

- Responsible for owning, improving and enhancing adoption of Kotak Wealth's digital platform

- Work on new digital customer and RM experience platform by defining the features and functionalities and drafting business requirements

- Maintain a strong digital proposition that creates sustainable competitive advantage, creates customer engagement & superlative user experience and drives direct business benefits

- Identify processes that can be automated and take ownership of projects from ideation, execution to adoption

- Liaise with service and sales team for increasing adoption of digital platforms

- Liaise with bank digital and product teams to ensure inclusion of wealth in bank digital projects

- Handholding of teams in managing customer queries pertaining to digital channels

Job Requirements -

- Understanding of wealth business, proposition and industry

- Analytical skills to evaluate various customer/product innovations

- Good in data crunching to understand customer behavior and usage of the applications

- Strong appreciation of User Experience and User Centric design

- Good understanding of processes and banking technology

- High level of interest and passion for internet world & latest technologies will be an added advantage

- Awareness of best digital channel practices at global level

- Strong inter personal and project management skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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