Assistant Manager at InfoEdge
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AVP - Delivery - Real Estate Tech Platform (13-20 yrs)
- Understanding the customer buying journey across the different product verticals and identifying and testing 'metrics that matter' as leading predictors of B2C Sales and Delivery success and outcomes
- Scale existing customer insight processes within to create a cycle of continuous improvement.
- Combining data across different sources (e.g., CRM and sales data) to develop new insights and continuous business excellence.
- Apply strong business analytics skills to synthesize the voice of the customer & business goals
- Analyze complex business problems and issues from scratch using data from internal and external sources to lead the overall planning and forecasting.
- Monitor key performance metrics and use results to help the team increase efficiency and provide a high-quality framework for platform experience.
- Lead overall teams in process compliance, transaction quality & escalation management desk and customer life cycle.
- Strong business acumen with a deep understanding of the customer delivery domain
- Strong problem-solving and organization skills with a proven ability to drive results with minimal supervision
- Excellent communication skills, both oral and written.
- Excellent presentation skills, customer satisfaction skills with, ability to think and execute with minimal supervision
- Skilled in maintaining a cordial relationship with multiple stakeholders, ensuring quality and service norms, thereby achieving customer satisfaction and business retention
- Identification and implementation of Process Improvement initiatives