AVP - Customer Service Ops - Bank

About Our Client

Our client is one of the leading Financial Institutions Globally. Due to expansion in their global business, an outstanding newly created opportunity has arisen for a very critical team leading role in their global financial services centre to support the institutional customers of the company across the globe.

Job Description

You would be part of leadership team in the organization, combining strategic thinking, analysis and planning of a large regional team.

You would also be responsible for:

- Promoting teamwork, team empowerment, and skill development while leveraging frontline leadership effectiveness.

- Transitioning the new migrations and ensure satisfactory service delivery within the agreed time frames.

- Partnering closely with the relevant stakeholders in Quality, Compliance and the Finance groups to ensure consistent and effective service delivery in a controlled environment.

- To monitor performance of the team to achieve set goals for leading performance indicators and to strive for improving operational efficiency of the team on a continuous basis.

- To establish a culture of extraordinary customer care across the team in achieving exemplary service experience for the customers.

The Successful Applicant

To qualify, you should be:

- A CA or MBA with minimum of 6 years of working experience in a similar role

- Strong Operations Management Experience with large span of control in international environment

- Strong Process Orientation with very good understanding of retail asset operations (Cards/Personal Loans)

- Proven track record of managing large global teams (~50 people)

- Knowledge of Six Sigma and Project Management are preferable

- Ability to operate in a fast paced environment and take risks

What's On Offer

This is an excellent opportunity to develop your career within one of the prestigious financial institution globally and be a part of their strategic expansion in global services.

Apply for this job

The reference number of this job is I30680.

Please apply online using the link http://www.michaelpage.co.in/job-detail/title/AVP/ref/I30680.html