AVP - Credit Cards Analytics - Collections Team

PLEASE apply ONLY if you have

1. Risk Analytics experience ideally supporting the collections portfolio

2. Strong Credit Cards or Unsecured Loans product exposure

- The position works as the SPOC for Credit cards from the collections team.

- It will collaborate with all the stakeholders ( BU, Tech, Ops & Compliance) to launch of Credit card product.

- Work on End to end monitoring for credit card implementation from a collections point of view.

- Work on automation, developing User Stories, managing UAT & delivery of workflows for credit card collections.

- Prepare management dashboards & MIS for in-country and region to ensure appropriate in-depth tracking of portfolio for the agency at product and bucket level.

- Leveraging the DM9 collection system to drive strategies to be rolled out to DCA's for better portfolio performance.

- Budget and Forecast of NSP & NPL

Key Accountabilities:

- Successfully conceptualize, develop and deploy advanced analytics solutions in a high-performing environment.

- Objective of Credit card analytics is to create a bottom-line impact by leveraging cutting edge analytics solutions for DBS Bank

- Develop and implement advanced analytics approaches including statistical modeling and machine learning techniques such as Decision Tree

- Analyse big data (structured and unstructured) and understand trends to provide actionable insights that impact business bottom line across the range of analytics initiatives- Customer Segmentation, customer Lifecycle management, Propensity Models to default, Customer Lifetime Value

- Display strong storytelling and articulation skills to convert the analytical output into clear, concise, and persuasive insights for Collection action on overdue card accounts

- Create advanced reports and dashboards to facilitate faster decision making

- Should have expert knowledge in at least one of the statistical soft wares - SAS, SQL, R, Python, Excel VBA

Job Duties & responsibilities

- Analysing the data and Implementing different collection strategies with DCA

- Automation and Enhancement of Credit card MIS reports

- Pro-actively developing new dashboard which can help department head drive their function

- Development of new reports as per the requirements and increase the usability of new and existing reports

- Preparing Collection Deck having various portfolio & collection cuts

- Publishing weekly, monthly MIS and PPTs to stakeholders and regional team

- Projection, budgeting for collection costs

- Forecast of NPA & Provisioning

- Regular improvement in processes/strategies

Required Experience - At least 10 years of total experience in the relevant field

Core Competencies

- Banking domain knowledge

- Good knowledge on credit cards collections strategies

- Good analysis & evaluation skills

- Good communication & presentation skills

- Good problem solving, planning & organizing skills

- Good team player or able to work individual

Technical Competencies :

- Hands-on Knowledge of Microsoft products like Excel, Access, Powerpoint, Word

- Technical skill in R, SQL, Python

Work Relationship :

- Interactions within the Collection team

- Interactions with all the stakeholders within & outside the bank.