AVP - Contract Management/Contract Risk Management - BFSI

ROLE DESCRIPTION:

We are looking for an experienced professional for a leading MNC financial services holding company, to serve as the Centre of Excellence Team lead for the Contract Management/Contract Risk Management discipline.

Overview

The mainstay of the CM/CRM function is the on-going interaction and interface with each of the business units.

This role has responsibility to ensure that:

- High to highly and medium risk ranked contracts are managed as prescribed from control and regulatory perspectives,

- any residual delivery risks are appropriately escalated

- any governance issues that appear to be chronic are appropriately remediated so as to prevent such ongoing escalation

We are seeking an individual to oversee our Center of Excellence Operations based team that will do a significant portion of the front line assessment of the efficacy of the management of such high risk agreements by our lines of business.

The key responsibilities as CoE lead for the CM/CRM function for TPMO are follows:

- Manage a team of analysts (estimated to be approximately 10), who are charged with managing compliance with policies and procedures

- Serve as an initial escalation point for questions or queries from the team prior to escalation to the business unit liaison

- Engage directly with internal business partners, on an as required basis, to ensure compliance with all required assessments elements per the policy and procedures

- Monitor third party contractual delivery and adherence to the agreement terms

- Oversee and manage the tracking and assessment of the relative accuracy and completeness of the IBP management of the third party landscape across disciplines such as:

- OCD (obligation/commitment/deliverable) tracking

- Service Performance

- Commercial Compliance

- Regulatory/Policy adherence

- Issue/Problem Management

- Contract Change Control

- General Governance

- Oversee and manage the archiving evidence from both third party and the company; assist IBPs with the creation or questions regarding the same, as required

- Working with the IBPs, highlight and escalate any gaps to resolve any deficiencies or outstanding issues

- Oversee contract performance of analysis to detect patterns of service delivery performance across vendors/engagements

- Identify general opportunities for process improvements to deliver increasing operational efficiency in the TPMO process and policy as well as to enhance profitability/reduce value leakage

- Support TPMO Program initiatives

- Support internal education and best practices sharing with colleagues

QUALIFICATIONS:

- BS/BA degree

- Minimum of 5-7 years direct working experience related to the commercial side of third party agreements and/or third party risk management

- Prior work experience supporting a bank or financial services institution is preferred

- A background in managed service lifecycle and governance

- Prior history working in a multinational environment/managing complex multinational transactions

- Familiarity with the TPRM function within financial services or a similar regulated entity.

- Understanding of the key risk, compliance and audit objectives

- Excellent logic skills, analytical skills and problem solving capabilities so as to be able to think about the downstream consequences

- Team player who can collaborate across multiple functional areas

- An adaptable individual who remains focused on delivering a long term plan

- A proven team leader who is results driven and who constantly raises the bar

- A people manager, who values the importance of developing their team

- Must be dedicated, driven, and flexible to the changing dynamics of nascent function

- A good communicator who can write and speak clearly and concisely

- A self-starter capable of designing and implementing services/processes

- Demonstrates a positive - can-do- excellent teamwork attitude with strong communication/ information sharing skills

- Efficient operation management capabilities (e.g. six-sigma) to drive continuous improvement and cost optimization programs