AVP - Client Servicing - IT

Job responsibilities:

The Client Services AVP position requires a dynamic person with experience managing a large group of high performing product consultants. They need to be capable of consistently ensuring a high level of quality of service with a 90% U.S. based clientele. Exposure to working with other cultures will be an added advantage, since there is significant coordination with the U.S. team.

- Extensive International Experience in Europe, US and Emerging Markets

- Experienced in leading and managing entire lifecycle process.

- Experienced in Account Management and growth

- Set up and led Marketing, Pre Sales, Business Research and Knowledge Management functions

- Involved in Business Strategy & Business Innovation projects

- Maintain awareness of Sales goals and how CS can be used to reach those goals

Candidate requirement:

- 10+ years of experience in servicing business clients

- 5+ years managing large service groups

- Experience in customer support and technical support mandatory

- Ability to track key performance metrics and make business decisions

- Manage communication with internal departments and external clients

- Motivational leader who is sensitive and vocal to our client’s needs

- Articulate with a good command of the English language

- Worked through the ranks of a client service division a plus

Looking out for somebody with a blend of ITES and IT, somebody managing Tech process for customer support and client servicing.

If interested please send your cv at atika.shaikh@cortaal.com or feel free to call at 9167707736