AVP - Client Partner - Insurance

Position Title: Client Partner (AVP)

Job Description Summary:

Client Partner with 9+ years of insurance customer management experience

Organizational Unit: Business Development

Location: Australia

Role:

This AVP Client Partner is a highly visible position central to the overall account engagement ownership and client management.

The role includes business growth, client management, contract negotiations, solutioning, consulting, P&L management; all focused on achieving Xceedance Australia's annual targets for client base growth, revenue, profitability, quality of delivery and customer satisfaction.

JOB RESPONSIBILITIES:

Client Management and Financials:

- Communicate with clients to understand their needs and evangelize Xceedance

- Grow Xceedance's business by pitching its offerings to existing and prospect clients

- Build relationships with clients based on trust and respect

- Participate at Insurance events and spread the word for Xceedance

- Function as a client advocate within Xceedance

- Be single point of contact for client escalation for Xceedance deliverables

- Use knowledge of the market and competitors to identify, amplify and position Xceedance differentiators to drive positive expansion outcomes

- Support internal teams in keeping client contracts (SOW and MSA) current

- Assist in any billing and invoice payment issues between client and Xceedance

- Proactively flag any potential delays in invoicing and follow up with client finance for any issues

- Manage account's budgets and profitability

- Adhere to the strategic business development framework - as set by the organization and which is part of an integrated processes, including use of the Company's sales tools and templates to manage prospects through various sales stages - from initial engagement to ongoing planning, execution, control and close of opportunities, as required including the use of Salesforce

Service Delivery:

- Coordinate engagement governance sessions with client and Xceedance delivery teams

- Coordinate Voice of customer / NPS surveys and action plans

- Facilitate any billing and invoice payment issues between client and Xceedance. Proactively flag any potential delays in invoicing and follow up with finance for any issues.

- Schedule and coordinate governance sessions

- Be single point of contact for client escalation

What are we looking out for?

- 9+ years of experience in leading large insurance delivery teams and client relationship management

- Should have managed large budget engagements and revenue responsibility

- Detailed, practical understanding of insurance functions and how can Xceedance offerings alleviate their pains/challenges

- Established connections within insurer/reinsurer/broker/underwriting agency markets, and at decision making levels of insurance organizations

- Strong written and verbal communication skills with abilities and experience to close deals

- Ability to travel at least 15% of the time with occasional international trips

- Ability to work in a globally distributed environment with customers based in different international regions

- Comes with an entrepreneurial and agile mindset. Should possess excellent articulation and storytelling skills.

- A collaborator, storyteller, entrepreneur, and plays on emotional intelligence

- Embraces change as opportunity to improve

BENEFITS:

Compensation Structure

- Base salary

- Company laptop

- Employee benefits