AVP - CCRM Operations - Client Service & EGUS - Banking Captive

Allegis Group - An US based $12 billion Staffing and Recruiting Company providing Human capital and work force management solutions to over 6000 customers globally including 90% of Fortune 500 firms.

We are currently hiring for one of our Banking Captive at Bangalore India.

Job Specification

Position: CCRM Operations AVP Client Service & EGUS

Corporate Title:Assistant Vice President

Reporting to: FICC VP

Location:Bangalore

Duties & Responsibilities

Responsible for a diverse team of approx. 10 FTE performing various Client Service, Transitions and EGUS operational tasks with regards to Listed Futures and Options business executed on all major listed derivatives exchanges worldwide. The teams are responsible for Client Services, House Services, FX executions, Commission, Reconciliations, Account Step-ups, Give-Up Agreement documentation and Query Management.

- Responsible to define appropriate benchmarks, KPI's and Process Documents for each team and manage adherence.

- Awareness of risks attached and escalate potential risks immediately to onshore and offshore senior management.

- Ensure required control checks are performed and documented diligently.

- Represent department in regular calls with onshore management and other stakeholders, i.e. Monthly Control Forum, Performance Review calls.

- Manage, motivate, challenge and encourage directs on an individual basis to perform above average and assist in career planning.

- Effectively coordinate and allocate resources to execute strategy.

- Ensure proper cross training to avoid key man dependencies.

- Capable of making decisions in challenging circumstances.

- Proactively drive changes to exist processes to improve effectiveness.

- Partner with IT/CTB to improve system stability and enhance performance.

- Work closely with projects and change teams, contribute to book of work, support testing and provide sign off where required.

- Produce meaningful metrics to manage our operational processes effectively.

- Produce meaningful performance MIS and present professionally to internal and external stakeholders.

- Manage team to provide accuracy and timeliness in all processes performed and to meet the high client satisfaction standards at all times.

Experience / Requirements:

- Proven Futures & Options business and market knowledge

- Minimum 10-12 Years of Senior Team management experience

- Client Service experience with Trade and Cash Operations or Settlements background.

- Control mindset/experience.

- Process realignment/improvement

- Sound desktop PC skills including Microsoft Office

- Excellent written and spoken English with appropriate communication and interpersonal skills

- Excellent time management and prioritization skills

- Strong Client focus and experience of external client interaction.

- Analytical ability to evaluate complex situations

- Above average leadership and team-playing skills

- Strong negotiation and conflict resolution skills

- Flexibility in working hours

Qualifications:

Bachelor's or Master's degree

Pushpa

Talent Assessor

RPO - Delivery

t +91(080) 30717424

Allegis Global Solutions,

3rd Floor, Salapuria Infinity, Bannerghatta Main Rd, Bengaluru, Karnataka 560029