AVP - Business Transformation - (Retail Banking)((Nature of projects should be NON IT)
- Measure % of projects completed within baseline schedule % of projects completed within baseline budget
- Target Delight our partners through delivery of exceptional service
- Measure Improvement in Business Partner Score
- Achievement and ensures pace by identifying and removing barriers to project success.
- Keeps focus on the medium and long term goals and the Group's values particularly when under short term pressure
- Manages change and implementation within the business to ensure the change lands well and sticks, contributing to benefits realisation
- Produce a well-defined project plan, identifying the key milestones and assigning responsibilities/resources
- Develops the plan in line with GCD Project Management Framrwork.
- Develops and/or reviews estimates and estimating assumptions for the project's schedule, effort, and cost using established Global Change Delivery estimating models, best practices, and past experience
- Provides timely reports on project status, risks and issues, evaluating project performance based on management information
- Drives a culture of achievement and ensure pace by identifying and removing barriers to project success
- Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered
- Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken
- Ensures project team follow quality assurance processes, Global Change Delivery frameworks and methodologies to ensure the common high performance approach across Global Change Delivery
- Ensures governance processes and decisions are applied consistently, including:
- Creation and running of effective Steering Committee, who make focused decisions, based upon accurate and timely status, performance reports. Using the committee as the first point of escalation.
- Manage project costs to target
- Measure Budget variance from business case
- Target Effectively manage operational risks and internal controls
- Measure Number of outstanding risks not mitigated to plan
- Target Effectively manage project schedule
- Measure Schedule variance : Days at completion v latest baseline
- Target Manage project against Global Change Delivery Project Management Framework
- Measure Number of outstanding actions from tollgate and QA reviews
Recommendations
- Use Management Services team for standardized project metrics and reporting driven out of Clarity. Management by exception of budget and schedule variance. Ensuing accurate and responsible status reporting. Escalating, co-ordinating any mitigants or remedial action.
- Plans and executes regular tollgates in line with BTF
Capability and People Development :
- Identifies and shares the resource requirements of the project, to the Programme Manager and/or Head of Resource Practice requesting the appropriate skill set and/or experience
- Ensuring good project induction and orientation - i.e. the team understand the project context and content, the importance of stakeholder management and wider programme goals
- Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request
- Provides regular constructive feedback and coaching to individuals to improve their performance and support their development and career progression. Hold 1:1 discussions at least once every fortnight.
- Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams
- Maintains a strong focus on people development and ensures project resources receive any necessary training and support, particularly on the GCD Business Transformation Frameworks.
- Outside of the project context, the Project Manager may have functional/line responsibility for a pool of Project Managers, typically this will involve, performance management, resource management and professional development, by setting and agreeing objectives and coaching as and when required
- Working with or as a team leader drives a performance management based culture to improve and drive efficiencies and delivery including the effective management of underperformers
- Rolling resources off the project team in a planned and responsible manner, completing performance feedback and helping resources move onto their next project
- Promotes the Group's Values and strategy by creating a positive work environment and promoting teamwork to drive engagement
- Target Engage our workforce to maximise contribution and commitment
- Measure Quarterly pulse survey
- Target Uplift Global Change Delivery capability through skills and experience development
- Measure % of staff meeting minimum role standards by competency
Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)
- Management and control of projects to meet exacting timescales necessary in a competitive market place
- Defining the approach and dealing with complex requirements and unique projects - often one off initiatives
- Achieving benefits (cost reduction, revenue increase, strategic goals) set out in the business case
- Management of stakeholders
- Working with multiple delivery and business partner teams
Role Context (The environment and operating conditions of the role including the extent of guidance and authority) :
- The vision statement for Change Delivery is - To be the businesses- primary change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for HSBC-
- The Project Manager role is distinct from the Senior Project Manager role in the scale and importance of the projects they manage and resource pool responsibilities. The Project Manager role is distinct from the Associate Project Manager role in their level of experience and independence as a project manager.
- Project Managers manage change through projects which are established to deliver a specific outcome, on time and on budget. The projects will typically have a clearly defined output, fixed start and end date with a well-defined development/delivery path. Projects may be stand-alone or part of a Programme.
- Project Managers are required to take decisions and lead change initiatives and on occasions manage stakeholder and senior management relationships. Project governance must be established, including clear sponsorship, tollgates and steering committee. The jobholder will not be subject to close supervision, and will be expected to exercise independent initiative and judgement in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks. He / She will be expected to adopt an agile and flexible approach to work and an outstanding level of professionalism and conduct.
The role holder will operate within the usual authority limits for a Project Manager :
1. Management of Risk (Operational Risk / FIM requirements) :
The jobholder will also continually reassess the operational risks and likelihood of operational risk occurring. This will be achieved by reviewing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new processes.
The jobholder should then address any areas of concern in conjunction with line management and/or the appropriate department.
2. Observation of Internal Controls (Compliance Policy / FIM requirements)
The jobholder will adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term - compliance- embraces all relevant financial services laws, rules and codes with which the business has to comply.
3. Senior Project Managers adhere to the Groups standard tools and methodologies :
- Global Change Delivery Programme Management Framework
- Global Change Delivery Project Management Framework
- Group Standard Business Case
- GCD tools like Clarity & Open Workbench
Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget)
The jobholder will typically be required to manage one or more projects with some level of complexity and scope.
Knowledge & Experience / Qualifications (For the role - not the role holder. Minimum requirements of the role.)
Knowledge :
- Excellent understanding of the project lifecycle
- Excellent understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques
- Understanding of the purpose, value, culture and fundamentals of Global Change Delivery
- Understanding of banking / and understanding of how change drives benefits for, its customers and other stakeholders
Experience
- Project management skills and experience
- People manager and broad experience in managing teams of different work streams
- Examples of the delivery of on time and on budget projects that achieve business case stated outcomes - a driver with bias towards delivery at pace and controlling project outcomes
- In depth experience of working in a banking environment and change projects
- Stakeholder management experience, especially impactful communication, influencing and running project governance Implementation, change management and benefits realisation
- Implementation, change management and benefits realization
Capabilities
- Planning and Plan Management
- Risk and Issues Management
- Global Mindset
- Decision Making
- Lead Self and Others
- Business Case and Benefits Realisation
- Change and Implementation Management
- Financial and Budget Management
- Tracking, Reporting and Governance
- Stakeholder Management
- Resource and Team Management
- Delivery at Pace
- Achieving excellence
- Collaboration
Qualifications and Accreditations :
- PMP certification or training
- Prince2 - Optional
- Any relevant local banking qualifications such as ACIB (Associate of the Chartered Institute of Bankers) -
Optional :
Organisational Chart (Complete or insert organisational chart for the role here) :
Sr. Programme Manager / Programme Manager / Senior Project ManagerProject ManagerProgramme Team Structure (for programme duration)
Note: Organisation structure changes in progress - organisation chart subject to change and / or local variation.
Approvals (provide name & date approval received):
LOCAL: (All Bands)
REGIONAL: (Bands 3+)
GROUP: (Bands 1+)
Immediate Line Manager:
Regional Business Head:
Group Business Head:
Business / Department Head:
Regional HR / Reward
Group Performance & Reward
HR Business Partner: