AVP - Business Support - Financial Services

Job Role: AVP - Business Support (Sales and Program Management)

Experience: 6 to 8 Years

Job Location: Mumbai (Hybrid Working)

Notice Period: 0 to 30 days

About the Role:

- We are seeking a driven and results-oriented AVP - Business Support (Sales and Program Management) to join our team in Mumbai in a hybrid work environment.

- You will play a pivotal role in building and managing strong relationships with key stakeholders, partners, and account owners to achieve organizational goals.

- We seek a highly communicative and assertive individual with 6+ years of experience in project/program management, partner relations, and compliance (financial services preferred). Experience in account management, negotiation, and partner visits is a plus.

Responsibilities:

Stakeholder Management:

- Foster effective communication and collaboration with stakeholders, partners, and account owners to deliver on program objectives.

- Proactively identify and address potential issues or challenges impacting program success.

Risk Management:

- Identify and assess program risks, developing and implementing mitigation strategies.

- Monitor potential issues and proactively address them to ensure smooth program execution.

Partner Experience:

- Act as an escalation point for partner concerns, partnering with internal teams for timely resolution.

- Champion the voice of the partner and ensure their needs are addressed efficiently.

- Continuously evaluate and improve processes and systems to enhance partner experience.

Governance & Compliance:

- Maintain high-quality standards by meticulously examining proposals and ensuring adherence to established frameworks.

- Support partners in adhering to IRDA guidelines, including user onboarding, user journeys, and reporting.

- Actively participate in internal and external audits.

Financial & Operational Management:

- Collaborate with the finance team to record and manage expenses.

- Oversee commercial distribution activities.

- Ensure proper record-keeping for audit purposes.

Team Development:

- Foster a positive learning environment by providing regular training for recruits.

Qualifications:

Education & Experience:

Bachelor's or Master's degree, with 6-8 years of experience in:

- Managing key account partnerships and partner relations, especially within the financial services industry.

- Governance and compliance practices.

- Project/program management.

Skills & Competencies:

Essential:

- Excellent communication, interpersonal, and relationship-building skills.

- Strong negotiation and conflict resolution abilities.

- Strategic thinking and the ability to align initiatives with business objectives.

- Meticulous attention to detail and commitment to quality.

- Proactive problem-solving and analytical skills.

Plus:

Experience working with IRDA regulations.

Notice Period: 0 to 30 days

Join our team and make a difference!

Note: This job description is a general overview and may not be exhaustive. Specific duties and responsibilities may vary based on the assignment or team.