AVP - Business Analysis - Client Servicing - CRM Applications - Bank

Looking for AVP - CRM Applications-BA_having exp of 8-14 yrs in commercial banking with leading private sector bank_Bangalore location.

Domain Skills

- Customer Onboarding

- Customer Relationship Management

- Good understanding of either Corporate or Investment Banking

- Good understanding of core banking processes, exposure to sales/CRM processes a bonus

Practice/Change Skills - 

- BA with experience in Change Management

- Strong skills in drafting Business Requirements Documents/User Stories

- Good level of knowledge in Agile development processes

- Good level of familiarity with - tools of the trade- for a BA (Excel, SQL, Jira/TFS, data analysis tools)

- Proven data analysis skills

Industry Knowledge

- Knowledge of Microsoft Dynamics, Salesforce or other CRM applications

- Knowledge of Avoka or other Digital Onboarding platforms