AVP - BPO Sales (US)
About the Position:
We are looking for an experienced and seasoned veteran in selling outsourced voice and non-voice call center/ back office solutions. The position will report to Sr. VP - Sales & Marketing.
We are specifically looking for someone with proven experience of selling large multi-year outsourced customer care offerings in following business verticals:
- Phone, Email, Chat & Social Media Customer Service
- Product Support Helpdesk
- Debt Collections
- Catalog Order Taking
- Remote Quality Monitoring
- Market Research & Surveys
- Customer Acquisition & Win-back
- CRM Software
Qualifications:
- At-least six to eight years successful experience selling outsourced contact center services for India based BPO service providers
- Have successful track record of selling in North America market or UK market.
- Have a contact / prospect network that is current and strong
- Experienced and accomplished in delivering stand up executive level management presentations.
- Experience responding to RFPs and writing proposals.
- Strong prospecting and closing skills.
- Excellent oral and written communication skills.
- Managing the handoff from sales to operations effectively so as to ensure a smooth start to each project
Specific Duties and Responsibilities Include:
- Win key accounts and account management
- Work closely with senior management for market development
- Develop and deliver on an Annual Sales plan
- Participate in trade shows, seminars and other public events as necessary
- Prospecting cold calling
- Effectively develop and manage professional relationship a the - C- level
Priyaranjan
9910603212/ 9968582575
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