AVP - Black Belt/MBB - BPO

We are currently looking for an AVP- Black belt or MBB for Gurgaon Location.

Please go through the JD and revert if interested.

Role Summary/Purpose :

- Role of Lead BPM & Quality is to deliver on Process management related aspects (Identification, Documentation & Deployment) for the organization.

- Candidate shall work towards ensuring Process Management related activities become integral to DNA of the organization

- Candidate shall also be responsible for facilitating / leading high impact improvement projects at the organization level using methodical approach

Essential Responsibilities :

- Lead and guide Quality Managers / Functional Black Belts for Process Management related activities

- Lead/Facilitate high impact Cross functional projects around identified improvement initiatives focusing on Productivity, Customer experience, enabling growth and improving engagement.

- Execute on project deliverables using methodical approaches such as Lean, DMAIC etc.

- Coach resources within & outside the function on new quality methodologies and on advanced quality tools of Green Belt / Black Belt training

- Assist Quality & BPM functional head in the development and refinement of strategy and implementation of Functional initiatives within the business priorities of growth, customer satisfaction / experience and productivity

- Conduct training: quality induction, quality awareness and other training as deemed appropriate

- Facilitate functions in identification & documentation of business processes in a standardized manner

- Implementing Change Management System to facilitate that Process documents are always up to date with changing business needs

- Design & Guide implementation of Process deployment system to ensure that high level of awareness around created & changed processes across geographies & levels.

- Design & Implementation of a Process performance score card model for effective measurement of business processes and for identifying improvement opportunities

Qualifications/Requirements Desired Qualification :

- Graduate / MBA

- Black Belt Certification from reputed Institute / organization

- Minimum 4 years of experience in relevant areas of Quality / Process Management

Experience :

- Overall experience of 10 years

- Minimum 3 year Operational experience of Core Processes / Financial Services

- Experience in project Management

- Change management experience

Skills & Technical Knowledge :

- Knowledge around Process classification frameworks or financial organizations

- Sound knowledge on Quality Methodologies of Six Sigma, BPR and statistical software

- Strong strategic skill set; able to synthesize and translate internal and external customer input, business performance metrics and strategic directives into projects/action plans

- Strong team player and business change agent; must act as an inclusive leader and also be able to work independently to drive progress

- Team Management Skills

- Excellent facilitation/influencing skills at middle & senior management level

- Process Design & Process documentation skills on MS Visio or any other BPM Tool

- Strong Analytical skills and sound knowledge of Minitab or equivalent statistical software

- Results oriented; proven track record of delivering results

- Adaptable; must anticipate and adapt to rapidly changing environment

- Excellent verbal, written communication and presentation skills

- Customer centric; understand and utilize customer VOC

- Effective at managing multiple priorities in a dynamic environment

HR