Client is HQ'd at Noida. with offices at major cities in India and presence in US, UK and other global locations. Incumbent MUST have handled large ADMS portfolio with 20 MN USD to 25MN USD developing account towards greater revenue actuals. Job Overview : - Completely responsible for managing large size portfolio and end to end execution, Operational parameters, Delivery excellence and Business growth Key Skills/Experience : Skills : - Expert knowledge of Software Engineering principles - Good knowledge and experience of Quality management models - Top in chain who could be an account opener and revenue generator for Birlasoft - Able to co-ordinate with multiple teams and stakeholders located across globe - Ability and experience to interact with business users - Ability to prioritize own activities, work under hard deadlines - Motivated, flexible and with a - can do- approach - Excellent communication skills both verbal and written - Delivery and results focused Roles & Responsibilities : - Lead multiple large size application development or maintenance projects and be completely accountable in all aspects - Ensure the information flow to all the stakeholders as per the agreed communication plan - To collate, review & evaluate daily operational statistics for the support group and devising weekly/monthly targets for revenue, resolution & quality deliverables. - Evaluation of support group level metrics & team level metrics to assess the performance of Team Managers, Resolution Experts, Coaches & Technicians - Periodic review of queue performance/operational metrics, process audit/Improvement plans with Senior Management - Review project plans consisting of activities plan and milestones, quality management plan, communication plan, resource management plan, risk management plan, cost management plan, operational plan - Ensure that projects are achieving milestones, and take timely recourse where required - Suggest improvements in system development process / application areas - Participate and contribute in organizational initiatives - People Management, Resource management & Operations Management - Managing availability of adequate resources, equipments, tools & training to support operations

Bangalore

AVP - Account Management - IT Services 

AVP - Account Management - IT Services  ,Job Description for AVP - Account Management - IT Services  in Ally-eXecutive in  Bangalore for (15-20) years of experience. Apply Now!

Job Description for AVP - Account Management - IT Services  in Ally-eXecutive in  Bangalore for (15-20) years of experience. Apply Now!