Avalara - Customer Account Manager - US Market

What You'll Do?

- As a Customer Account Manager you will be responsible for selling Avalara's complete range of SaaS solutions and services to our customers in the USA region. Your playbook will involve consumption-based upgrades and cross-selling new solutions.

- Your primary goal will be to drive growth within our existing customer base, tailoring solutions and services to match compliance changes and customer needs. You'll engage in creating the pipeline, negotiating and managing sales cycles, ranging from 30 days to a year, and handle complex contracts.

- You will identify, create and qualify opportunities, maintain a robust pipeline, negotiate and close deals. A significant part of your day will involve managing a structured rhythm of business, which includes account planning, opportunity management, forecasting, and align with professional sales practices and processes.

- Your proactive customer management strategy will be essential in building relationships to support retention and identify at-risk renewals, collaborating with internal teams to secure them. As an escalation point for accounts, you'll work across departments to resolve issues, document problem descriptions, and take action steps, ensuring the creation of highly satisfied and referenceable customers.

What You'll Need To Be Successful?

- Graduate/PG with a minimum of 7-10 years of quota carrying sales experience, with mandatory experience of deal closure in US / EU markets

- Proven experience and success in a quota-carrying sales role in US / EU market (mandatory)

- Experience being held to and motivated by metrics.

- Excellent written/verbal communication skills both internally and externally.

- Ability to multi-task, prioritize and manage time effectively.

- Strong problem-solving skills.

- Experience in cloud based software sales is ideal.

- Solid knowledge of desktop productivity tools and experience using CRM systems (e.g., salesforce.com)

- Consultative, Command of the Message, Value Selling, or other solution-based sales methodology knowledge and experience.

About Your Team:

We do sales differently. Driven by our orange spirit, we lead with energy and humility. Weve got each others backs. And, we celebrate every win no matter the size. Every day presents a new opportunity to improve, and learn from those around you. Guided by our success traits, were putting the action in transaction, and expanding Avalaras customer base across the globe.

About Avalara:

Were Avalara. Were defining the relationship between tax and tech. Weve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, our tribe expanded by a cool thousand people - theres nearly 5,000 of us now. Our growth is real, and were not slowing down - not until weve achieved our mission - to be part of every transaction in the world.

Were bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture weve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instil passion in our people through the trust we place in them. Weve been different from day one. Join us, and your career will be too.