Automobile Service Head - Operations & eCommerce

- Experience in managing Online Platforms/E-commerce/Apps is MUST for this role.

- Knowledge of automotive systems in general

- Able to develop and follow action plans for department profitability and maintain customer enthusiasm

- Recommend novel marketing ideas to improve sales, customer retention and CSI

- Lead, motivate and train team members in Service Department operations

- Able to interpret and forecast financial reports

- Knowledge of parts and labor pricing procedures for CP, Internal and Warranty

- Familiarity of new models based on technical service bulletins and surveys

- Excel at leadership skills, including empowerment, educating, organizing and holding social sensitivity

- Ability to greet customers with courtesy and manage distressed customers

- Knowledge of automotive systems and ability to explain systems and repairs to customers of varying levels of technical understanding