AuthBridge - Senior Account Manager

Key Responsibilities

- Drive achievement of targets including generation of new business, maintaining current business and cash management (collections).

- Responsible for customer retention by ensuring a high level of customer engagement for all the accounts under his/her purview.

- Monitor client delivery on an ongoing basis to ensure agreed SLAs and KPIs of the contract are strictly implemented

- Ensure continuous support and proactive issue resolution to the clients.

- Understand client business objectives to build a pipeline of future work.

- Assist in generating business insights through analyzing relevant competitors' data, their offerings, and pricing strategies

- Pro-actively work with 'Operations' department, Credit Control team & invoicing team to manage delivery and invoicing.

Experience

- Minimum 6-12 years of experience in account management in Services Industry

- Experience of managing CHRO/CXO Level Clients.

- Experience of handling clients from Top IT / ITeS / Technology companies / E-Commerce companies / BFSI companies and SMB accounts

Qualification & Functional Skills

- Excellent verbal and written communication skills.

- Good MS Power-Point and MS-Excel skills

- Need for Achievement

- Customer Focus

- Business Acumen

- Networking & Building Relationships