AuthBridge - Manager/Senior Manager - Operations

About AuthBridge:

Authbridge is India's largest Authentication company, delivering cutting edge technology and alternate data analysis for Identity management, Onboarding & Verification and Business Intelligence. We provide solutions across three verticals:

- BFSI Solutions

- Workforce Solutions

- Business Solutions

Over 1500+ clients across 30+ sectors, including Fortune 500 and Indian unicorns, rely on AuthBridge's sophisticated authentication products. These API enabled and AI/ML powered products are supported by the largest proprietary identity, education, and criminal databases in the country - allowing us to perform seamless and near instant authentication checks. With a large product and technology team, AuthBridge has conducted over 10 million verification checks since its inception in 2005. AuthBridge is ISO 9001:2015 certified for quality and ISO/IEC 27001:2013 compliant for information security.

About the Role:

- This person will play a pivotal role in overseeing day-to-day activities of one of more teams in Operations.

- Primary objective of the person will be to ensure smooth functioning of the team, optimize processes, maintain high quality standards an foster a positive working environment conducive to productivity and growth.

Key Responsibilities:

Team Leadership:

a. Lead & motivate the team, provide guidance, support and mentorship to achieve individual and collective goals

b. Set clear objectives, communicate expectations effectively and monitor performance regularly

c. Foster collaborative and inclusive team culture that promotes creativity, innovation and continuous improvement

Operational Management:

a. Oversee all aspects of operations like data entry, case processing and inventory management

b. Develop and implement efficient workflows and processes to streamline operations and enhance productivity

c. Ensure adherence to company policies, procedures and quality standards to deliver accurate and timely results

Performance Monitoring & Reporting:

a. Track targets and metrices to assess team performance and identify areas of improvement

b. Generate regular reports and dashboards to provide insights into operational efficiency, productivity and quality of service

c. Analyze data trends, identify root cause of issues and implement corrective actions to drive continuous improvement

Continual Improvement:

a. Drive team's agenda on continual improvement goals with active participation in initiative pertaining to process improvement or process automation

b. Engage actively with Client Servicing and Product teams to identify new opportunities to improve and execute them using latest of technology and products available

c. Aspire to be an industry-standard in whatever process / operation you lead.

Training & Development:

a. Co-ordinate training programs and workshops to enhance the skills and knowledge of team members

b. Conduct regular performance evaluations, provide constructive feedback and support professional development plans

c. Identify training needs and opportunities for skill enhancement to ensure team members are equipped to perform their roles effectively

Compliance & Risk Management:

a. Ensure compliance with data protection polices and organization's and clients' policies around data privacy

b. Conduct regular audits and assessments to uphold compliance standards and drive a culture of accountability and responsibility

Must have work Experience:

- Proven experience in back-office operations, preferably in B2B environment with a minimum of 3 years of experience in a supervisory or managerial role

Qualification & Functional Skills:

- Engineering and MBA (from one of only leading institutes)

- Strong leadership skills with ability to inspire, motivate and empower team members to achieve goals and objectives.

- Excellent organizational and time management abilities with a keen eye for detail and a focus on delivering high quality results

- Exceptional communication and interpersonal skills, capable of building rapport with team members and other stakeholders

- Proficiency in using office productivity tools, project management software and CRM systems

- Analytical mindset with the ability to interpret data, identify trends and make data driven decisions to improve operational performance

Did you Know this about AuthBridge:

Authbridge case study titled "Innovating HR Operations in India", based on AuthBridge's innovative Operations Management, is now taught as a part of the MBA curriculum of the Ivy League Business Schools, Cornell University.

Authbridge also have a case study on AuthBridge's story on Innovation and Entrepreneurship by Indian Institute of Management (IIM), Ahmedabad.

Equal Opportunity Employer & Other Conditions:

We are an equal opportunity employer. AuthBridge is dedicated to being an employer that provides equal opportunities to all individuals. We firmly believe in cultivating a work environment that fosters support, inspiration, and respect for everyone. Our HR processes and policy decisions are rooted in merit and are applied without any form of discrimination, including race, colour, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or any other characteristic protected under law.

Further, it is the Company's policy to not employ children who are under the age of 18 years under any circumstance. The Company is against all kinds of exploitation of children and shall conduct its hiring in compliance with applicable laws.