AU Small Finance Bank - Program Manager - Sales - Bancassurance - Video Banking Channel

Functional Role:

Program Manager Bancassurance -Video Banking Channel

Grade:

Sr. Manager/ AVP

Objectives of this Role:

- Business & Sales Execution Planning for Insurance Products

- Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective

- Assess current competitor strategies & seeking opportunities for differentiation in product & service offerings

- Stakeholder management for program success

Roles & Responsibilities:

- Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.

- Managing communications & close co-ordination with all stakeholders to discuss program issues and make decisions

- Producing accurate and timely reporting of program status

- Identify and use appropriate metrics and KPIs to effectively track program success.

- Collecting and analyzing Video Banking statistics (lead flow, lead tracking, lead status & lead closure etc.)

- Evaluate performance with Video Banking key metrics (call quality, call pitch, FTR ratio etc.)

- Developing and implementing strategies that optimize overall employee & process efficiency and quality with support of data analyses

- Preparing reports and analyzing Video baking data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

- Prepare reports and presentations for all stakeholders to update on business progress

- Provide sector and competitor benchmarking

- Developing and implementing marketing strategies to grow the customer base

- Creating and implementing sales strategies and identifying new markets to enter.

- Conducting market research to identify new business opportunities.

- Coordinating and arranging R&R activities like events, workshop for team engagement

- Coordinating the marketing efforts by developing promotional materials such as product & process brochures

- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

- Leading ongoing reviews of business processes and developing optimization strategies.

- Staying up-to-date on the latest process and IT advancements to automate and modernize systems.

- Conducting meetings and presentations to share ideas and findings with all the insurance partners.

- Effectively communicating your insights and plans to cross-functional team members and management.

- Ensure all Compliance metrics are fulfilled

Skills and Qualifications:

- Bachelor's degree with 10+ yrs of experience

- Master's Degree with 5+ yrs of experience

- Exceptional writing and editing skills combined with strong presentation and public speaking skills

- Effective leadership, interpersonal and communication skills

- Ability to command respect and to create a sense of community amongst the teams

- Good conflict resolution and problem-solving skills.