AU Small Finance Bank - Deputy Manager/Manager - Credit Card Operations

Responsibilities: 

- Manage Team and BAU activity

- Monitor closure of complaints as per resolution received in Network portal.

- Any action leading to wrong Credits / Debits in Customer card Account will be sole responsibility of the user.

- Indepth Knowledge of Network Rules and Dispute condition codes.

- Experience and Knowledge in all levels of dispute management (1st level / Pre-Arb / Arbitration)

- Responsible for GL Monitoring associated with Process network wise.

- Experience in Handling Credit Card disputes for Visa / Mastercard / Amex / Rupay Network

- Voucher checking for Accounting of chargeback entries.

- Resolving variance in GL Lines, Perform VISA / MC chargeback billing reconciliation

- Coordination with Card Switch Vendor / Phone banking /Branches

- Coordination with various departments of Vendor / Bank / Network for daily Reports.

- Preparation of Dispute MIS for management.

- Closure of complaints in Dispute portal.

- Root cause analysis of repeated dispute, Common Merchant, ECOM Vendor , Switch issue, Failure cases

- Knowledge of Regulatory reports

- Render support to branches / Phone banking for internal queries