AU Small Finance Bank - Assistant Manager - Credit Card Operations

Financial Responsibilities : 

- Experience in Handling Credit Card disputes for Visa / Mastercard / Amex / Rupay Network

- Closure of complaints as per resolution received in Network portal.

- Any action leading to wrong Credits / Debits in Customer card Account will be sole responsibility of the user.

- Indepth Knowledge of Network Rules and Dispute condition codes.

- Experience and Knowledge in all levels of dispute management (1st level / Pre-Arb / Arbitration)

- Voucher preparation for Accounting of charge back entries.

Non Financial Responsibilities : 

- Cordination with Card Vendor / Phone banking /Branches

- Coordination with various departments of Vendor / Bank / Network for daily Reports.

- Preparation of Dispute MIS for management.

- Closure of complaints in Dispute portal.

Compliance & Risk Responsibilities: 

- Knowledge of Regulatory reports.

- Render support to branches / Phone banking for internal queries.