AsteroidX - Customer Success Manager

About Us:

We are a rapidly growing Amazon performance marketing agency dedicated to driving growth for our clients through data-driven and innovative solutions. Recently named as one of the "Top 15 Advertising Startups Making Waves in Toronto", AsteroidX is a fast-growing start-up that helps Amazon sellers make more money. Think of us as a digital marketing agency built specifically for Amazon Ads. We're a certified Amazon Partner and manage over $20 million in Amazon Ad spend every year. Learn more at AsteroidX.com.

Job Description:

We are seeking a dynamic Customer Success Manager (CSM) to join our team at AsteroidX. This role involves direct interaction with our existing customers to improve their customer experience, boost customer retention, and introduce them to new products and services that enhance their business performance.

The successful CSM will be responsible for driving critical metrics such as Net Revenue Retention (NRR) and will have substantial opportunities for career advancement in line with our company's swift pace of growth.

Responsibilities:

- Develop and implement strategies to maximize customer retention and NRR.

- Cultivate lasting relationships with existing customers and onboard them to new - services and products.

- Own and drive customer success metrics, constantly seeking ways to add value to the customer experience.

- Conduct check-ins, planning sessions, and offboarding calls with clients to ensure satisfaction and address any issues.

- Collaborate with operations teams to align customer success strategies with broader company objectives.

Requirements:

- Proven 4+ years of experience as a Customer Success Manager with a focus on retention and revenue expansion.

- Strong understanding of customer success metrics and experience in driving NRR.

- Outstanding leadership abilities with experience in team management.

- Excellent communication and interpersonal skills.

- Fluency in English

- Background in digital advertising or familiarity with Amazon's marketplace is highly valued.

- A bachelor's degree in Business, Marketing, or related field is preferred.

- Night shift attendance 3 days per week (5:30pm-2:30am IST) at AsteroidX HQ in Bangalore.

Benefits:

- We have a hybrid work environment (3 days in office and 2 days Work from home).

- A competitive compensation package with performance incentives.

- Robust benefits including health coverage and paid time off.

- Pathways for professional growth in a company that is scaling rapidly.

If you are a customer-centric individual keen on playing a pivotal role in the continued success of Amazon advertising, we encourage you to apply and grow with us at AsteroidX!