Hiring for AVP - P2P Operations with global top notch BPO based out of Bangalore.
Exp: 10yrs
Level: AVP
Domain: P2P
With operations experience into transitions is also required, candidate should have managed few transitions.
Major Responsibilities will cover (but not limited to) :
- Business Planning & Review
- Accountable for protection of existing revenue plus revenue growth in the engagement both from existing service offerings
Transition Coordination : Resource Planning
Transition Coordination : Process definition & Coordination
Transition Coordination: SOW / Metric Determination
Operations : Manpower Training
Governance Planning (Internal & External)
- Quality Planning (QC/QA)
- Performance Planning
- Talent Management (People Management)
- SLA Compliance
- Financial Review
- Knowledge Management
- Resource Optimization
- Revenue Enhancement
- CSAT Process
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