Associate Vice President - Human Resources - BPO

Position Overview: Embark on an exhilarating journey as the Associate Vice President of HR for our cutting-edge startup in the BPO & IT space, backed by industry giants InterGlobe and another prominent IT player. Based in the vibrant city of Delhi NCR, this role reports directly to the CHRO/HR Head of the Business and offers a unique opportunity to shape the HR landscape of a dynamic organization.

Experience: With a distinguished 16-18 years of experience, we seek an HR maven with a proven track record specifically in BPO operations.

Key Areas of Work:

1. Elevated Employee Life Cycle Management:

- Spearhead initiatives to enhance Learning and Performance Management, ensuring our employees thrive and grow.

2. Innovative Technology Implementation:

- Drive the implementation and effectiveness of cutting-edge technology platforms within the HR domain, setting the stage for a seamless and futuristic employee experience.

3. Policy and SOP Maestro:

- Craft and design company policies and SOPs that resonate with our innovative ethos, fostering an environment of efficiency and compliance.

4. Engagement Alchemist:

- Measure the pulse of our organization by evaluating the impact of employee engagement programs and communication plans, ensuring a workplace that thrives on positive energy.

5. Employer Branding Virtuoso:

- Weave a compelling narrative to design a strong employer brand that leaves a lasting impression, positively impacting talent retention.

6. Talent Acquisition Virtuosity:

- Showcase your prowess in Talent Acquisition, ensuring a robust pipeline of exceptional talent that aligns with our ambitious growth trajectory.

Key Responsibilities:

- Unleash high-quality leadership, establishing HR credibility, and leading an effective HR function.

- Sculpt and implement HR policies, practices, and processes in harmony with business strategies and values.

- Innovate programs, processes, and policies for talent attraction, recruitment, induction, and onboarding.

- Take the helm of end-to-end Talent Acquisition, shaping the workforce of tomorrow.

- Orchestrate optimal staffing through strategic manpower planning and review mechanisms.

- Cultivate capability building, learning and development, career planning, and performance management initiatives.

- Provide astute advice to top management on policy modifications and navigate admin-related matters.

- Be the torchbearer for employee issues, championing grievance and disciplinary issues management.

- Curate a Compensation & Benefits Program, Rewards & Recognition, HRIS, and reporting system that mirrors our commitment to excellence.

- Develop transparent compensation and benefits programs linked to performance, ensuring regular HR reporting for informed decision-making.

Qualifications:

- Bachelor's/Master's degree in Human Resources or a related field.

- A sterling track record in BPO operations with 16-18 years of progressive HR experience.

- Leadership prowess coupled with exceptional communication and negotiation skills.

- Deep understanding of HR policies, processes, and best practices.

- Proven experience in talent acquisition, employee engagement, and performance management.

Attributes:

- A strategic visionary with a hands-on approach.

- Exceptional communication and negotiation skills.

- Ability to influence and collaborate seamlessly across all levels.

- Proven ability to build and lead high-performing HR teams.